We are still building these pages. Sections marked Pending are waiting on legal review and will be filled in before paid plans open. The data processing agreement for hotels will be posted when it is final.
These Terms cover use of the Bit & Bearing app by hotels and their staff. Bit and Bearing LLC is an Indiana limited liability company based in Carmel, Indiana. Contact: support@bitandbearing.com.
1. The service
Bit & Bearing is a web and phone app for hotel maintenance: work orders, preventive maintenance, equipment, guest and staff requests, messages, reports and AI helpers. Each hotel's information is kept separate from every other hotel's.
2. Accounts and sign-in
The hotel decides who gets access and what each person's role is. Everyone signs in with a one-time code sent by text message or email; there are no passwords. The hotel keeps phone numbers and emails up to date and removes people who leave.
3. Text messages
By entering a mobile number and ticking the consent box, you agree to receive SMS text messages with sign-in codes and the work alerts your hotel turns on. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. If you opt out of texts, you can sign in by email instead.
4. Your information
The hotel owns the information it puts into the app. We use it only to run, secure and support the app for that hotel. We do not sell it and do not use it to train AI models. See our Privacy Policy.
5. AI features
Some features send text, a voice transcript or a photo to an AI provider to draft work orders, sort requests or answer questions. AI can be wrong. Staff should check what it produces, especially for safety and compliance work.
6. Fair use
Don't use the app for anything unlawful, try to reach another hotel's information, probe or overload the service, or resell it without our written OK. We may suspend access that puts the service or other hotels at risk, and we will say why.
7. Support
Email support@bitandbearing.com. We answer during US Eastern business hours.
8. Plans, payment and cancelling
Pending. Prices, billing, failed payments, cancelling and exporting your data at the end. Paid plans are not open yet.
9. Warranties, liability and indemnity
Pending. Waiting on legal review.
10. Governing law and disputes
Pending. Waiting on legal review.
11. Changes to these Terms
We will post changes on this page and email hotel Owners at least 30 days before an important change takes effect.